
Why delivery business released during COVID may lead to customer satisfaction issues.
While everyone keeps making scenario about how will be the restaurant of the future post covid, the actors of the field have been focused on delivery and launching online platforms. I guess Covid has been an opportunity for many restaurants to stop procrastinating on their 2.0. evolution. Nowadays having an online presence is an added value, essential for active customers performing due diligence before selecting a place where to eat. Though I already caught many “wrong” exam